Emergency and medical service claims

Emergency and medical service claims

You must contact the Medical Emergency Assistance Company in the event of an illness or accident which may lead to in-patient hospital treatment or before any arrangements are made for repatriation; or in the event of curtailment necessitating your early return home.

You can contact the Medical Emergency Assistance Company, 24 hours a day, 365 days a year on:

Telephone: +44 (0) 20 3819 7170

Email: internationalhealthcare@healix.com


All other claims please contact:

Claims Settlement Agencies
308-314 London Road
Hadleigh
SS7 2DD

Telephone: 01702 553443

Email: info@csal.co.uk

Website: www.csal.co.uk

To make a claim under the Optional Gadget cover section, please contact Stream Claims Services on 0161 974 1166


For policies purchased before 1st December 2019

The Emergency Assistance Service can be contacted on +44 (0) 20 7748 0513.

To make any other type of claim, please call Travel Claims Services on 0330 400 1235.

TravelTime offers great value travel insurance.

Medical Cover

Up to £10 million

Emergency medical expenses

Cancellation Cover

24 hour

worldwide emergency assistance

Policy Excess

Up to £4,000

Cancellation Cover

Baggage Cover

Up to £2,000

Baggage Cover

* Cover limits are per person, per trip.